Email us: contact@nexphaz.com
We answer within one business day. Tell us your business name and what you were
doing when the problem happened.
What the app does
Nexphaz lets a business owner keep an eye on the work being done for their business from their
phone: see what is waiting, approve or reject posts before they go out, read and answer customer
reviews, ask the assistant a question, and add photos of the business.
Common questions
- How do I sign in?
- Use the mobile number your workspace was set up with, and your PIN. If you do not have a PIN
yet, ask us and we will send you a setup link.
- I forgot my PIN.
- Email contact@nexphaz.com from the address on your
account and we will send a new setup link.
- Can I use Face ID instead of typing my PIN?
- Yes. Turn it on in the app under Account. The check happens on your phone — we never see your
face or fingerprint.
- Nothing is waiting for approval.
- That usually means everything is already handled, or your accounts are not connected yet.
Email us and we will check.
- How do I delete my account?
- In the app, go to Account, tap Delete Account, then
Request deletion. You can also email
contact@nexphaz.com from the address on your account.
A person on our team removes your account and the personal information in it, and confirms by
message when it is done.
- Who can see what I upload?
- You, in your own workspace — each person who signs in sees their own workspace, not other
people's — and our staff when we are helping you. The owner of the business can also review it.
See the Privacy Policy.
Reporting a problem
Please include your business name, the phone you are using, and about when it happened. If you
can, add a screenshot. That is usually enough for us to find it straight away.